We offer standard and express shipping options to all major cities in Brasil. Delivery times and costs are calculated at checkout based on your location and the size of your order. You will receive a tracking number as soon as your parcel is dispatched.

We recommend regular vacuuming without a beater bar to maintain the rug's fibers. For spot cleaning, use a mild detergent and cold water, blotting gently. Each product includes specific care instructions to ensure its longevity. Professional cleaning is advised for a deeper clean every 12-18 months.

Currently, we primarily serve customers within Brasil. We are working to expand our shipping capabilities to neighboring countries in the future. Please check our website for updates, or contact us with your specific location for current possibilities.

We accept returns and exchanges within 14 days of delivery, provided the items are in their original, unused condition. The customer is responsible for the return shipping cost. Please contact our team to initiate a return and receive further instructions.

Absolutely. We understand that details are important. Please contact us via email at terratapestry@gmail.com specifying the product name, and we will be happy to provide you with additional photographs and information.